Frequently Asked Questions (FAQ) on SuperForex

If you are looking for answers to common questions about SuperForex, you might want to check out the FAQ section on their website. The FAQ section covers topics such as account verification, deposits and withdrawals, trading conditions, platforms and tools, and more. Here are some steps on how to access the FAQ section:
Frequently Asked Questions (FAQ) on SuperForex
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Account

What is the Phone Password of SuperForex? Where can I find it?

The “Phone Password” of SuperForex is used to confirm the various types of requests such as fund withdrawals and change of passwords.

Your “Phone Password” is sent to your email address along with your account information. 

If you have lost your phone password, you can ask SuperForex’s multilingual support team to recover it.

You can contact the support team via email or live chat from the home page.


How can I open multiple trading accounts with SuperForex?

With SuperForex, you can open multiple trading accounts at no additional cost.

To open additional accounts (live or demo), go to the account opening page and sign up or log in to SuperForex’s client cabinet.

By opening multiple trading accounts, you can diversify your investment portfolio easily while managing them all in one client cabinet.

After opening multiple trading accounts with SuperForex, you can also decide to unite all accounts, that have ever been registered on your current e-mail, in one cabinet, just by filling in the necessary fields in the form.


What’s the difference between Crypto and ECN Crypto Swap Free account types?

With SuperForex, you can trade Cryptocurrency pairs with either “Crypto” or “ECN Crypto Swap Free” account types.

SuperForex’s standard “Crypto” account type allows you to trade with STP (Straight Through Processing) execution.

When trading Cryptocurrency pairs on the “Crypto” account type, there are swap points (credited or charged) applied to carried-over positions.

SuperForex’s “ECN Crypto Swap-Free” account type allows you to trade Cryptocurrency pairs with ECN (Electronic Communication Network) technology.

On SuperForex’s “ECN Crypto Swap-Free” account, there are no swap points (credited or charged).

With SuperForex’s “ECN Crypto Swap-Free” account, you can trade Cryptocurrency pairs without worrying about swap points of carried-over positions.


How much is the cost to open SuperForex’s trading account?

You can open SuperForex’s trading account (both live and demo) for free, without any costs.

The account opening process may only take a few minutes to complete.

To start trading Forex and CFDs with SuperForex, you only need to make a deposit after the account is opened.

The account validation process isn’t necessary to start trading with SuperForex.


In what base currency can I open an ECN Standard account?

You can open SuperForex’s ECN Standard account in the following base currencies.

  • USD.
  • EUR.
  • GBP.
In case you make a deposit to the account in another currency than the base currency, the fund will be converted automatically by SuperForex or the payment service provider you are using.


In what base currency can I open an STP Standard account?

You can open SuperForex’s STP Standard account in the following base currencies.

  • USD.
  • EUR.
  • GBP.
  • RUB.
  • ZAR.
  • NGN.
  • THB.
  • INR.
  • BDT.
  • CNY.

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Verification

What is account verification? Must I verify my account to start trading?

To start trading Forex and CFDs with SuperForex, account verification is not required.

You can open an account with SuperForex from below, make a deposit, and start trading immediately.

With SuperForex, there is no limitation in terms of fund deposits and withdrawals even if you haven’t verified your account yet.

You can verify your account by submitting documents (copy of ID and proof of address) to SuperForex at any time you want.

By completing the account verification (validation) with SuperForex, you can protect your accounts from attempts by third parties to steal your password or other confidential data.

The account verification will also allow you to get some of SuperForex’s special offers.

If you are having trouble verifying your account with documents, contact SuperForex’s support team directly to solve any problems.


Must I submit verification documents for every account I open?

If a new trading account is opened using the main website according to the standard registration procedure, documents for verification should be submitted again for account verification.

If you open a new trading account via the cabinet of the verified account in the “Open Account” section, the verification will be done automatically.

Account verification isn’t a required step for trading with SuperForex.

All unverified accounts can proceed with deposits, withdrawals, and trading without any obstacles.

By verifying your account, you will get access to some of SuperForex’s special offers and programs.

There are various special offers and bonuses that you can get with verified/unverified accounts, which you can find on the home page.


Why I can’t complete account verification? What could be the reason?

If you cannot complete the account verification step and you don’t know what’s causing the delay, contact the multilingual support team available 24 hours a day and 5 days a week.

Make sure to specify your email address and account number when sending your inquiry.

Your document might not be accepted for verification in the following cases:

  • the scanned document copy is of low quality.
  • you sent a document that is unsuitable for verification (it does not contain your photo or your full name).
  • the document you sent was already used for the first level of verification.

With SuperForex, you can verify your account with documents at any time you want, as unverified accounts can also proceed with deposits, withdrawals, and trading activities without any obstacles.

Account verification will give you access to some of SuperForex’s special offers.


Deposit

How much must I deposit to get a Welcome+ Bonus?

To get SuperForex’s Welcome+ Bonus, you can deposit from only 1 USD or EUR.

The Welcome+ Bonus will be credited to the applicable account from only 1 USD or EUR.

There is no maximum limit on the Welcome+ Bonus, so you can also deposit any large amount to get the bonus.

You can receive SuperForex’s Welcome+ Bonus up to 3 times per account.

For the first-time deposit, you can deposit any amount (from only 1 USD or EUR) to get a 40% Welcome+ Bonus.

For the second time deposit, you can receive a 45% Welcome+ Bonus by making a deposit of at least 500 USD.

For the third time deposit, you can receive a 50% Welcome+ Bonus by making a deposit of at least 1000 USD.

In case the amount of your second and third-time deposits is not above the requirements, your account will be automatically disqualified from the promotion.


How long does a VISA/Mastercard deposit take for SuperForex’s MT4 account?

The money transfer by VISA and Mastercard to SuperForex’s MT4 live trading account is completed instantly.

Once you complete the transaction on SuperForex’s client cabinet, the fund will be transferred from your wallet to SuperForex.

To check the account balance of your MT4 account, log in to SuperForex’s MT4 or the client cabinet.

If you don’t see the fund in your live trading account after requesting a fund transfer, you may contact your card company for the status of the transaction.

If the transaction has been successfully completed but you still don’t see the fund in your live trading account, then contact SuperForex’s multilingual support team with the following information.

  • Account Number to which you want to make a deposit.
  • Registered email address.
  • Transaction ID or any related document that shows the transaction.


How much is the fee/cost of a Visa and Mastercard deposit to SuperForex’s MT4 account?

SuperForex does not charge any fees for deposits via VISA and Mastercard.

When making a deposit via VISA and Mastercard, you only need to cover the fees charged by VISA and Mastercard if any.

If the fund transfer requires a currency conversion, it may be subject to a conversion fee by VISA and Mastercard or SuperForex.

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Withdrawal

Can I withdraw the profits of SuperForex’s $50 Deposit Bonus?

Yes, you can withdraw the profits generated in the account in which you have received SuperForex’s $50 No Deposit Bonus, by meeting a volume requirement.

The available profit amount is from $10 to $50.

In case you have received the second $50 No Deposit Bonus by making a deposit, then you can withdraw up to $100 from the account.

To be able to withdraw the profits generated in the bonus account, you must trade a required volume that is calculated as below:

Available Withdrawal Amount (USD) = Trading Volume (Standard Lot).

For example, to be able to withdraw $20 of profit from the bonus account, you must trade at least 20 standard lots in the account.

The available minimum withdrawal amount from the bonus account is $10, so you must trade at least 10 standard lots to be able to withdraw from the bonus account first of all.

Note that once you make a fund withdrawal request from the bonus account, the full bonus amount will be canceled from the account automatically.


How can I change/recover my withdrawal password for SuperForex’s accounts?

If you have forgotten or want to change your “withdrawal password”, contact the support team via email or live chat.

You can find the relevant contact email addresses or talk with SuperForex’s multilingual support team through a live chat window from the home page.

To change or change the “withdrawal password” you must provide the following information to SuperForex’s support team.

  • Trading Account Number.
  • Phone Password.

The “phone password” was sent to your registered email address when you opened an account with SuperForex.


How much is the withdrawal cost charged by SuperForex?

For fund withdrawals from SuperForex’s live trading account, you may need to cover certain fees.

The fee charged depends on the withdrawal method you choose.

You can see the list of all available fund withdrawal methods and the related costs in the client cabinet.

If your payment service provider (banks or card companies) charges fees for transfers, then you may also need to cover such fees.

To find out the costs of fund transfers, please contact your banks, card companies, or payment service providers.


Trading

How can I change the leverage of SuperForex’s trading account?

To change the leverage setting for your live trading account, you first need to close all open orders and pending orders in the account.

Then send an email to [email protected] from your registered email address.

Make sure to include the following information in the email.

  1. Trading Account Number.
  2. Phone Password.
  3. Your Preferred Leverage.

You can also request a leverage change through the live chat window on the home page by providing the same information.

SuperForex offers leverage from 1:1 to 1:2000.

The highest leverage 1:2000 is available only for the Profi-STP account type.

For other account types, you can choose to set up 1:1000 leverage.

Note that if your account is participating in SuperForex’s bonus promotions, you may not be able to increase the leverage by more than a certain level.

For more information, you may refer to the “terms and conditions” of the promotion you participated in.


Does SuperForex provide fair and transparent market prices?

As an NDD (No Dealing Desk) broker, SuoerForex provides fair and transparent market prices through the MT4 trading platforms.

SuperForex does not interfere with clients’ orders or manipulate market prices.

For more information about the order execution on SuperForex MT4, see “Types Of Accounts”.

Central to SuperForex’s business model is to always provide the most attractive trading conditions on the market.

SuperForex can offer you excellent spreads on all major currency pairs because SuperForex is a No Dealing Desk broker, and as such has a working relationship with many liquidity providers.

These international institutions are the basis for SuperForex’s always current bid and ask prices, ensuring your trading is guided by fairness and transparency.

  • BNP Paribas.
  • Natixis.
  • Citibank.
  • UBS.

The price feeds you see on SuperForex MT4 are aggregated prices of the above liquidity providers.

SuperForex does not manipulate the price feeds, and all clients’ orders are sent to the liquidity providers from SuperForex MT4 directly without interruptions.


Why there is a price gap on SuperForex MT4?

If you see a gap/space in the flow of market price on SuperForex MT4, it could be one of the following reasons:

The market has closed and opened.

If the market has closed and opened again, there could be a gap between the closing price and the opening price. It is due to the pending orders executed at once when the market opens.

The market liquidity is extremely low.

If the market liquidity is extremely low, the price quotes can often jump to another price. In this case, you can say that it is one of the characteristics of the market.

An error by a liquidity provider.

If there is an error quote sent by one of SuperForex’s liquidity providers, there could be an irregular price quote appearing in the chart.

To find out the exact reason for a certain market movement, contact SuperForex’s multilingual support team.

SuperForex is not a Market Maker broker, but an NDD (No Dealing Desk) broker.

SuperForex aggregates multiple price quotes by liquidity providers (BNP Paribas, Natixis, Citibank, and UBS) and provides them on the MT4.

SuperForex does not interfere with clients’ orders or manipulate price quotes.


Unveiling Clarity: SuperForex’s Frequently Asked Questions (FAQ)

In summary, this thorough exploration has addressed many common questions about SuperForex. Our aim is to provide clear answers that empower traders to use the platform confidently. From account details to transaction tips, this FAQ guide is a valuable resource for traders of all levels. As SuperForex evolves, keeping this guide handy ensures a smooth and informed trading experience. We encourage users to refer to it regularly to deepen their understanding of SuperForex and enhance their trading journey.

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